Cortelco Telephone Colleague User Manual

OWNER’S  
INSTRUCTION MANUAL  
TWO-LINE TYPE II  
CALLER ID  
 
TABLE OF CONTENTS  
IMPORTANT SAFETY INSTRUCTIONS............................................................. 2  
USING YOUR TELEPHONE.............................................................................. 4  
SET UP/INSTALLATION ............................................................................ 4  
WALL MOUNT INSTRUCTIONS ............................................................... 5  
FEATURES OF YOUR TELEPHONE .................................................................... 6  
SETTING UP YOUR UNIT ................................................................................... 7  
FACTORY PRESETS ................................................................................... 7  
USING YOUR PHONE ...................................................................................... 9  
RECEIVING A PHONE CALLS .................................................................. 9  
PLACING A PHONE CALL ......................................................................... 9  
SPEAKERPHONE BUTTON .................................................................... 10  
DURATION COUNTER ................................................................................ 10  
AUTOMATIC MEMORY .............................................................................. 10  
TO STORE A PHONE NUMBER IN MEMORY .................................... 10  
TO DIAL A PHONE NUMBER IN MEMORY ........................................ 11  
VOLUME BUTTON ...................................................................................... 11  
REDIAL BUTTON ........................................................................................ 11  
PAUSE BUTTON ......................................................................................... 11  
HOLD BUTTON ........................................................................................... 11  
FLASH BUTTON ........................................................................................ 12  
CALL WAITING DISPLAY ......................................................................... 12  
MUTE BUTTON ......................................................................................... 12  
RINGER VOLUME ..................................................................................... 12  
TONE BUTTON ......................................................................................... 13  
CONFERENCE BUTTON ........................................................................... 13  
HEADSET COMPATIBLE ........................................................................... 13  
CONTRAST BUTTON ............................................................................... 13  
DATA PORT ............................................................................................... 13  
 
USING THE DIRECTORY ................................................................................... 13  
STORE NEW NUMBER AND NAME INTO DIRECTORY ............................. 14  
FINDING ITEMS IN THE DIRECTORY .......................................................... 14  
EDITING IN THE DIRECTORY ..................................................................... 14  
DELETING ITEMS IN THEDIRECTORY ........................................................ 14  
USING KEYPAD TO ENTER NAME............................................................. 15  
USING THE CALLER ID FUNCTION ............................................................. 16  
MESSAGE LIGHT .................................................................................... 16  
MESSAGED WAITING .............................................................................. 16  
RECEIVING CALLS.................................................................................. 17  
REVIEWING CALLS ................................................................................. 17  
CALLER LIST ............................................................................................ 18  
DELETING CALLS ..................................................................................... 18  
CALLBACK... ............................................................................................ 19  
DIAL OPTIONS BUTTON ........................................................................... 19  
MESSAGE ERROR ..................................................................................... 21  
NO DATA SENT ......................................................................................... 21  
PRIVATE CALLS ........................................................................................ 21  
UNKNOWN CALLS .................................................................................... 22  
TELEPHONE SERVICE PROBLEMS ................................................................. 23  
IN CASE OF POWER FAILURE ......................................................................... 24  
MAINTENANCE INFORMATION ....................................................................... 24  
REPAIR OF YOUR TELEPHONE ................................................................... 25  
THE FCC WANTS YOU TO KNOW ................................................................ 26  
 
IMPORTANTSAFETYINSTRUCTIONS  
Alwaysfollowbasicsafetyprecautionswhenusingyourtelephoneequipment  
to reduce the risk of fire, electrical shock, and injury.  
1.  
Read and understand all instructions in the Owner’s Instruction  
Manual.  
2.  
3.  
Read all warnings and follow all instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Use a damp  
cloth for cleaning. Do not use liquid or aerosol cleaners.  
4.  
Do not use the telephone near water. For example, do not use near a  
bathtub, wash bowl, kitchen sink, laundry tub, swimming pool, or in a wet  
basement.  
5.  
6.  
Donotplacethisproductonanunstablecartorstand.Theproductmay  
fall causing serious damage to the product.  
Use only the type power source indicated on the label. If you are not  
sure of the type power supply to your home, consult your dealer or local  
powercompany.  
7.  
8.  
Do not place any objects on the telephone line cord. Do not locate the  
telephone where the line cord will be walked on.  
Do not block or cover ventilation slots and openings in the bottom of  
the telephone. The openings should never be blocked by placing the  
telephone on a bed, sofa, rug, or other similar surfaces. This telephone  
should never be placed near or over a radiator or heat register. This  
telephone should never be placed in a built-in installation unless proper  
ventilationisprovided.  
9.  
Never spill liquid on the telephone or push objects of any kind  
throughventilationslots.Liquidorobjectsmaytouchdangerousvoltage  
points or short out parts that could result in a risk of fire or electrical shock.  
 
2
10.  
11.  
Do not disassemble this product. Opening or removing covers may  
exposeyoutodangerousvoltagesorotherrisks.Incorrectreassemblycan  
cause electrical shock when the product is subsequently used.  
Donotoverloadoutletsandextensioncords.Sometelephonesrequire  
ACpowerfromanoutlet,overloadingtheoutletscanresultintheriskoffire  
or electric shock.  
12.  
13.  
14.  
Avoidusingatelephoneduringalocalthunderstorm. Theremaybea  
remote risk of electrical shock from lightning.  
Do not use a telephone in the vicinity of a gas leak to report the leak,  
orotherwise.  
Unplug the telephone from the wall outlet and refer servicing to  
qualified service personnel under the following conditions:  
When the line cord is frayed or plugs damaged.  
Ifliquidhasbeenspilledintothetelephone.  
If the telephone has been exposed to rain or water.  
If the telephone does not operate properly by following the operating  
instructions. (Adjust only those controls covered by the operating  
instructions. Improper adjustment of other controls may result in  
damage and will often require extensive work by a qualified  
technician to restore the product to normal operation.)  
If the telephone has been dropped or the housing damaged.  
If the telephone exhibits a distinct change in performance.  
15.  
Incaseofpowerfailure,outgoingcallscanonlybemadeusingDTMF  
dialing on Line 1.  
SAVETHESE INSTRUCTIONS  
 
3
USINGYOUR TELEPHONE  
SET UP/INSTALLATION  
1. Connect the adapter. Plug the large part of the adapter into the wall outlet and the  
adapter tip into the jack at the rear side of unit. (Use only 9V DC. 300mA, center  
positive Class 2 adapter.)  
2. Connect the telephone line cord.  
a. To connect without an answering machine.  
Use the new line cord to connect the PHONE jack of your new caller ID  
phone to the modular wall jack.  
Adapter  
Modular  
Wall Jack  
b. To connect with an existing answering machine.  
Use the existing line cord supplied to connect the LINE jack of your  
answering machine to the wall modular line jack.  
Use the new line cord supplied to connect the telephone jack of your  
new Caller ID phone to the PHONE jack of your answering machine.  
Set your answering machine to answer the phone after 2 or more rings.  
Answering  
Device  
Adapter  
Modular  
Wall Jack  
3. Follow the procedure [Setting Up Your Unit ] to set up your unit.  
4. Place the unit on a flat table or mount it on a wall. If you desire to place it on a wall,  
use the wall mount bracket and short line cord supplied to accomplish the wall  
mounting.  
 
4
WALLMOUNT INSTRUCTIONS  
1. Install wall mount bracket in wall mount position and route cords as shown in  
diagram below.  
2. Connect the adapter and the line cord. See Steps 2 & 3 on preceding page for  
specific instructions.  
3. Push out the handset hook and relocate it reversely to the wall mount position,  
plug the coiled cord into the handset, and then plug the other end of the cord  
into the case.  
4. Place the handset on the base.  
1
2
AC POWER  
ADAPTER  
Wall Jack  
Wall  
Wall Mounting Bracket Positions  
Desk  
Wall Jack Mounting Views  
4
3
Desk top position  
Handset Hook  
Wall mount position  
 
5
FEATURES OF YOUR TELEPHONE  
1
Handset Hook  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
Directory  
2
Dial Button  
Caller List  
3
Options Button  
Line 1 Button  
Save  
4
Delete  
5
Conference Button  
Handset Cord Jack  
Line Cord Jack  
Data Cord Jack  
Hook Switch  
Redial Button  
10 Auto Memory Button  
Ringer 1 Switch  
Ringer 2 Switch  
Headset Switch  
Microphone  
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
Volume/Edit Button  
LCD Display  
Mute LED  
Flash Button  
Mute Button  
Green Message LED  
Red New Call LED  
Review Up/Down Button  
Contrast  
Speakerphone LED  
Speakerphone Button  
Hold Button  
Line 2 Button  
6
 
UNIT  
SETTING UP YOUR  
FACTORYPRESETS  
, you must set the following options correctly  
To ensure your telephone works properly  
OPTIONS button.  
To begin the setting sequence, press  
before using your phone.  
The following table shows you the factory default settings for your unit:  
Setting  
Display  
Language  
Area Code  
Flash  
English  
4 Area Codes, No Setting  
600 ms  
Line 1  
Tone Dialing  
Line 1 / Line 2  
Tone / Pulse  
After the adapter is connected, the display will show as indicated below for setting.  
will flash for  
and “2. ESP”  
. “1. ENG”  
] appears on the display  
1. [SET LANGUAGE  
you to choose to view your message in English or Spanish. This will only flash for  
a short time before going into standby mode.  
(1)Press 1 to select ENG (English), or press 2 to select ESP (Spanish).  
A check mark moves to the selection you have made.  
DOWN button to confirm the selection, and the screen will display the  
(2)Press  
next setting option.  
2. This telephone has been specially designed to allow programming of up to four  
different area codes.  
] appears, use the keypad 1-0 to enter the area  
AREA CODE  
(1) When [SET  
code. After you finish all three digits, press  
will be displayed for programming.  
DOWN button to confirm,  
ENTER 2ND CODE”  
and the  
(2) Use the same procedure as in step 1 to program the 2ND, 3RD and 4TH  
area codes.  
DOWN button can be used as a skip feature. For example, if there are only  
(3) The  
two area codes to be programmed, when “  
appear, press the DOWN  
ENTER 3RD CODE”  
button to confirm, and  
and “ENTER 4TH CODE”  
the screen will display the next setting option.  
 
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3. When [FLASH TIMER (MS)] appears, press EDIT button to set the desired  
Flash Timer.  
(1) Use LEFT button to decrease the timer by 50 ms. (Min. 100 ms)  
(2) Use RIGHT button to increase the timer by 50 ms. (Max. 1000 ms)  
(3) Press DOWN button to confirm, and the screen will display the next setting  
option.  
4. When [SELECT LINE1/2? ] appears, “1. LINE 1”and “2. LINE 2” will flash and you  
may select line 1 or 2 as the prime line.  
(1)The default setting for prime line is Line1. The prime line is the automatically  
selected when the handset is lifted, or handsfree is pressed.  
(2)Press 1 button to select LINE 1, or Press 2 button to select LINE 2. The  
check mark moves to the selection you have made.  
(3) Press DOWN button to confirm, and the screen will display the next setting  
option.  
5. When [DIAL MODE ] appears, 1. P (Pulse) and 2. T (Tone) will flash and you may  
select Tone or Pulse Dialing.  
(1) Press 1 button to select TONE, or Press 2 button to select PULSE. The  
check mark moves to the selection you have made.  
(2) Press DOWN button to confirm, and the screen will display the next setting  
option, or press OPTION button to skip the programming.  
Note: In order for the Caller ID callback to work (see Using the Caller ID  
Function), you must set the PULSE/TONE switch to the Tone position.  
 
8
6. You have now completed the necessary programming.TOTAL:00 NEW:00”  
appears in the display. This is the initial standby screen. The Date/Time is set  
when a Caller ID call is received. This telephone will keep the current time accu  
rately, and is updated each time a CID number is received. After you have set up  
the unit completely for the first time, use the OPTIONS button to review or repro  
gram the Language,Area Code, Flash Timer, Line Status or Dial Mode.  
USINGYOUR TELEPHONE  
RECEIVINGAPHONE CALL  
1. Be sure the RINGER switch is set to the HI or LOW position.  
2. When the phone rings and the callers information shows on the display window  
(refer to Using the Caller ID Function), lift the handset or press the SPEAKER-  
PHONE button and begin your conversation.  
3. Set the Ringer switch to the OFF position when you do not want to be inter  
rupted by the phone ringing.  
PLACINGAPHONE CALL  
1. Lift the handset or press the SPEAKERPHONE button and wait for a dial tone.  
2. Dial the telephone number you wish to call. The number will appear on the  
display window.  
 
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SPEAKERPHONEBUTTON  
1. Receiving Incoming Calls  
a. When the phone rings and the caller’s information shows on the display  
window (refer to Using the Caller ID Function), press and release the  
Speakerphone button and talk normally into the built-in microphone from a  
distance of 5-6 inches.  
b. You can adjust the volume of the caller’s voice by pressing the VOLUME  
button to obtain the desired volume level.  
c. After the conversation has finished, press the SPEAKERPHONE button to  
hang up.  
2. To MakeACall  
a. Press and release the SPEAKERPHONE button.  
b. When you hear a dial tone, dial the number or press the auto memory  
button just as you would on any other push-button telephone. The  
number appears on the display window.  
c. After the conversation has finished, press SPEAKERPHONE to hang up.  
Note:  
1. If you wish to switch from handsfree to handset, simply lift the handset.  
2. If you wish to switch from handset to handsfree, press and release  
SPEAKERPHONE and then hang up the handset.  
DURATION COUNTER  
A built-in counter will start counting for your reference 6 seconds after you lift the  
handset or 6 seconds after you dial a telephone number.  
AUTOMATIC MEMORY  
To StoreANumber In Memory: (Telephone must be on-hook)  
1. Press and hold the SAVE button for more than 2 seconds. [SAVE TO?]  
appears display window.  
2. Press the key (located on right-hand side of base) you want to store the  
number. Then [ENTER NUMBER] appears on the display window.  
3. Enter the number you want to store.After you complete the number, press the  
SAVE button. Then [ENTER NAME] appears on the display window. Use  
the keypad to input the name associated with the number. (See page 15 for  
instructions.)  
4. Press the SAVE button again.  
 
10  
To DialAPhone Number In Memory  
1. Lift the handset or press speakerphone and wait for a dial tone.  
2. Press any memory location.  
To dial an auto memory button (located on right-band side of base) - Press  
the desired auto memory button (1, 2, 3.... or 10).  
3. The number will be displayed and dialed automatically.  
VOLUME BUTTON  
A built-in amplifier feature allows you to increase the listening volume when speaking  
with your party. When needed, press the VOLUME button to achieve different levels.  
The volume will go back to default after you hang up the handset. Default volume is mid-  
level.  
REDIAL/PAUSEBUTTON  
1. If the number you dialed is busy, or you want to call the last number dialed  
again, press and release the hookswitch for a new dial tone.  
2. Press REDIAL. The number will appear on the display window.  
3. The last number called will automatically be redialed.  
The PAUSE button allows you to insert a 3.6-second pause in the dialing sequence.  
This is particularly useful if you are connected to a PABX system where you must  
dial an access code (usually the number 9) to obtain an outside line.  
1. Press the PAUSE button once and release at any point in the dialing sequence  
where a pause is desired.  
2. The PAUSE button can be pressed more than once to create a longer pause.  
HOLD BUTTON  
1. To place a call on hold, press the HOLD button. The Line LED will then flash.  
Press the Line button being used to release Hold.  
2. ToAnswer a Call on the other line while speaking on one line. Place the current  
line on hold. Press the ringing Line button, Line 1 or Line 2. If you want the  
second call to join you in a three-way conference, press the CONF.  
3. To Place both calls on hold press the Hold button and both lines will be on  
hold at the same time. The Line/Hold LEDs will light. To cancel hold for only  
one line press the desired line button (Line 1/2). The other line will remain on  
hold.  
11  
 
FLASHBUTTON  
This telephone provides a break signal for a PABX service of Call Waiting from your  
local telephone company. The Flash time is programmable from 100ms to 1000ms, in  
50ms increments. You can change the flash time in the setup procedure. The default  
Flash time is 600ms. If you have Call Waiting service, you can alternate the Call Waiting  
function per the following instructions.  
1. While having a conversation, another party calls and you hear a tone.  
2. Press the FLASH button once and release. The first conversation is placed  
on hold and the second call can be answered.  
3. Press FLASH button again and release. The first caller can be spoken to  
again and the second call is placed on hold.  
Note: If you also have subscribed to Call Waiting Caller ID service, please see Call  
Waiting Display below  
CALL WAITING DISPLAY  
In the past, if you had call-waiting service, a tone alerted you there was a new call  
coming while you were on an existing call. Now our Call Waiting Caller ID not only tells  
you there is another call waiting, but lets you know who the caller is before you answer  
it. The call waiting information is shown on the unit’s display. The CALL WAITING (CW)  
symbol will flash for 16 seconds along with the telephone number and name of the  
person who is on call waiting. Press the FLASH button to put the existing call on hold  
and answer the new call.  
No matter whether you answer the call or not, the Call Waiting Caller ID will store the  
call information for future reference.  
Note: Make sure you have subscribed to both Call Waiting Caller ID and Caller ID  
service from your local telephone company. If you only have Caller ID service, the  
unit works for Caller ID only.  
MUTEBUTTON  
Press MUTE to speak without the person on the phone hearing your conversation. The  
MUTE Indicator will light up and remain lighted until you resume your conversation. To  
resume your conversation, press MUTE. The MUTE indicator will go out and your call  
can continue.  
RINGER VOLUME  
Use the Ringer Volume controls located on the right side of the phone base to  
change ringer volume for Line 1 and Line 2. The 3-position switches are used to set  
ringer volume to Off, Low or Hi. Remember to set the Ringer switches to Hi or Low when  
you want to receive calls.  
12  
 
CONFERENCEBUTTON  
1. To establish a three-way conference call, press HOLD while talking on one line.  
The first conference person is on Hold, the HOLD LED will light.  
2. Press Line 1 or Line 2 whichever is not being used. Listen for dial tone. Dial the  
telephone number of the second person.  
3. Press the conference button. You may now speak to the first and second per  
son simultaneously. To place both calls on hold, press the hold button while in confer  
ence. To cancel hold for one line, press the desired line.  
Note: The first person is automatically released from hold after pressing the con  
ference button.  
4. Replace the handset in the cradle to disconnect both lines. To stay connected to  
only one line, press the desired line. The other line will be disconnected.  
5. After conference call, press Line 1 or Line 2 to cancel conference call.  
TONE BUTTON (*)  
If the PULSE/TONE switch is set to the PULSE position, and you want to make a tone  
dialing call after pulse dialing, press the TONE button on the dialing keypad, then  
dial the number. The number dialed out will be changed to tone dialing automatically  
without setting the PULSE/TONE to TONE position.  
HEADSET COMPATIBLE  
The slide switch must be located in the proper position for this feature to work. The  
headset can be turned on and off by using the handsfree button.  
Note: Use the Slide Switch located on the right side of the phone base to set On or Off.  
CONTRAST BUTTON  
The preset value is 3. you can change it to your preference by pressing CONTRAST  
button to adjust to different levels of the display contrast.  
DATAPORT  
This is a connection which is in parallel with the telephone line. It allows the  
connection of a device such as a modem, caller ID, or an answering machine. The  
data port is across line 2.  
USINGTHE DIRECTORY  
This unit stores the numbers of up to 99 of your business associates, clients, contacts,  
and friends in your Directory. You can dial these numbers by selecting them.  
Names are sorted alphabetically starting with the first character. (If you want your  
Directory sorted by the last name, enter the last name first.)  
 
13  
TOSTOREANEWNUMBERANDNAMEINTOTHEDIRECTORY  
1. Press and hold the SAVE button for more than 2 seconds. “SAVE TO” will appear on  
display.  
2. Press DIRECTORY. Then “”ENTER NUM” will appear on display.  
3. Enter the telephone number you want to store.After you complete the number, press  
SAVE. “ENTER NAME” will appear on display for two seconds. ( See page 15 for  
instructions.)  
4. Use the keypad to input the name associated with the number.  
5. Press SAVE again to finish the store procedure.  
FINDINGITEMSINTHEDIRECTORY  
1. Press DIRECTORY to see the Directory List.  
2. To move down and up the list, press UP or DOWN. Or you can press the appropriate  
dial key to see the listings that start with a particular letter. For example: 55 takes you  
to the first “JJ listing, the DOWN takes you to the next J listing. Pressing 555 takes  
you to the first “KK” listing.  
3. To leave the Directory at any time, press DIRECTORY.  
EDITING IN THE DIRECTORY  
1. Find the item you want to edit in the Directory list.  
2. Press LEFT to start editing. After you change the number, press SAVE again.  
3. You can also change the name and press SAVE to finish the editing procedure.  
DIALINGTELEPHONENUMBERSFROMMEMORY  
1. Find the number you want to dial in the Directory list. (Telephone can be On or Off  
hook)  
2. When the number shows on the display, press DIAL to start the dialing.  
DELETING ITEMS IN THE DIRECTORY  
Deleting individual item:  
To delete an individual call, press the DELETE button twice. The display will be erased  
line by line and the remaining items will be re-sorted.  
Deleting all items:  
To delete all items stored in the directory, press DIRECTORY to see the Directory List  
heading, then press and hold the DELETE button for more than 4 seconds until “DELETE  
ALL” appears in the display. Press the DELETE button again to confirm that you want to  
delete all call records. “NO RECORDS” appears in the display confirming there are no  
call records stored in memory.  
 
14  
USINGKEYPADTOENTERNAME  
You can program names to correspond with numbers you enter into the DIRECTORY or  
memory locations. To program a name, find the dial pad key that has the first character  
of the name. Keep watching the display as you press the key until the desired character  
appears on the display. Press a different dial pad key or press the right EDIT button for  
the next character. If the next character is on the same key, please wait one second to  
accept the previous input. To insert a space, press the RIGHT edit button. To backspace  
and erase a mistake, press the LEFT edit button.  
 
15  
USING THE CALLER ID FUNCTION  
MESSAGE LIGHT  
An indicator marked NEW CALL will light and flash to let you know when there are new  
calls received.  
If you have a voice mailbox service with your telephone company, another indicator  
marked MESSAGE will flash to alert you to dial your telephone company to check  
your new messages.  
MESSAGEWAITING  
This unit’s MESSAGE WAITING DETECTION is for both FSK and StutterTone Systems.  
IFYOURSERVICEISFSK:  
1. If you have a voice mailbox service from the phone company, the MESSAGE  
indicator will flash and [MESSAGE WAITING] will appear on the display for 20  
seconds when a message waiting signal (on) from the Central Office is received.  
2. The MESSAGE indicator will go off and [MSG WAITING OFF] will appear for 20  
seconds if the message waiting off signal is sent from the Central office.  
 
16  
IFYOURSERVICEISASTUTTERTONESYSTEM:  
1. This unit will check your line for a stutter dial tone every time you hang up or  
each time a call goes unanswered. The MESSAGE indicator will flash when  
there is a message waiting.  
2. You may experience some delay in seeing the MESSAGE indicator light up  
even though there are messages in your rnail box. This delay is due to  
regulatory matters and does not indicate a problem with the unit.  
This unit may not he activated or deactivated under certain conditions. For example,  
when you retrieve your message from an outside phone (not your own telephone  
number), the MESSAGE indicator may not be canceled when you return home. If you  
experience this situation, pick up the receiver and hang up. The MESSAGE indicator  
will cancel.  
RECEIVING CALLS  
1. When the telephone is not in use and a new call is received, the display will show  
the NEW symbol, the phone number, the caller s name, and time and date of  
the call for 20 seconds. The REPEAT symbol will appear if the call has  
come in more than once.  
2. After 20 seconds with no activity, the display will default to the Stand-By  
screen and remain on until another call is received or a button is pressed.  
This will show you the total number of calls stored and how many new calls  
that have not been reviewed.  
REVIEWING CALLS  
1. When the NEW symbol is flashing on the Stand-By screen, you have new  
incoming calls. Next to the NEW symbol is the total number of new calls.  
Press CALLER LIST and the REVIEW UP or REVIEW DOWN button to  
review the incoming stored calls.  
2. The NEW symbol attached to each call will be removed after you review the  
call.  
3. If the NEW symbol is still flashing when the display goes back to the Stand-By  
screen, there are new calls that you have not yet reviewed.  
4. The reviewed number can be stored into any of the auto memory buttons or  
keypad memory locations by pressing the SAVE button first, then one of the  
memory buttons. Press the SAVE button to confirm.  
 
17  
5. When you have reached the end of the call records, the display will indicate  
[-END OF LIST- ] , confirming there are no more calls stored.  
Note: If the telephone number received is more than 10 digits, the unit will only store  
the first 10 digits into memory.  
CALLER LIST  
To store CID numbers into a Memory or Directory location, press the Caller List  
button to review calls.  
1. Select a CID number from the Caller List.  
2. Press and hold the SAVE button for more than 2 seconds. “SAVE TO?” and  
the CID number will appear on display.  
3. Press the memory key or directory location where you want to store the number  
“ENTER NUM” will appear on the display.  
4. You can modify the number if you want or just press the SAVE button once.  
ENTER NAME” will appear on the display for two seconds. Then the CID name  
will show on the display.  
5. You can modify the name or just press SAVE to complete the procedure.  
DELETINGCALLS  
1. To delete an individual call: When reviewing calls, you can delete an  
individual call by pressing the DELETE button twice. The display will be  
erased line by line and the rest of the records will be renumbered.  
2. To delete all calls: When reviewing calls, you can delete all calls by pressing and  
holding DELETE for more than 4 seconds. Then [DELETE ALL]will appear.  
Press DELETE to confirm you really want to erase all records. [-NO CALLS-]  
appears on the display to show there are no calls stored in memory.  
 
18  
DELETEALL?  
-NOCALLS-  
CALLBACK  
When reviewing received calls, there are two ways to dial the telephone numbers  
shown on the display by pressing DIAL.  
1. With the handset in its cradle (on-hook), press DIAL. The number will be dialed  
using handsfree operation.  
2. If you pick up the handset, review the calls, and press DIAL, the displayed  
number will be dialed immediately.  
Note: The HANDSET symbol will light up in the upper left hand corner of the LCD  
display when the handset is picked up.  
If a local call (a telephone number with the same area code as you set) is  
reviewed and its 7-digit number displayed, press DIAL to dial the number  
displayed.  
If a long distance call (a telephone number with a different area code than  
you set) is reviewed and its 10-digit number (3-digit area code + 7-digit  
telephone number) is displayed, press DIAL to dial the number displayed.  
DIAL OPTIONS BUTTON  
The DIAL OPTIONS button allows you to change the format of the displayed number  
The available format follows:  
7-digit  
10-digit  
11-digit  
7-digit telephone number.  
3-digit area code + 7-digit telephone number.  
Long distance code 1 + 3-digit area code + 7digit telephone number.  
19  
 
If a local call, and its 7-digit number is displayed:  
Pressing OPTIONS once will change it to a 10-digit format (your area code +  
7digit number).  
Pressing OPTIONS twice will change it to an 11-digit number (1 + your area  
code + 7-digit telephone number).  
Pressing OPTIONS three times will go back to the original 7-digit telephone  
number  
Original  
656-5756  
Press Options Button Oncel  
(914) 656-5756  
Press Options Button Twicel  
1+(914) 656-5756  
The LCD can only display 10 digit telephone numbers, when you change the format  
to 11-digits, only the first 10 digits can be seen, but it will dial 11-digits after you  
press DIAL.  
If a long distance call, and its 10-digit number is displayed,  
1. Pressing OPTIONS once will change it to an 11-digit number (1+ 3-digit area  
code + 7-digit telephone number).  
2. Pressing OPTIONS twice will remove the 3-digit area code and change to  
display only the 7-digit telephone number.  
3. Pressing OPTIONS three times will go back to the original 10-digit number  
4. For example: your own area code is 205, and you are reviewing telephone  
number 914-656-5756.  
When the desired format of the telephone number is reached, press DIAL to dial  
the displayed number.  
 
20  
MESSAGE ERROR  
The display indicates “[- MESSAGE ERROR -]if your unit receives a call that  
has an error in the transmission or reception.  
NO DATASENT  
1. [-NO DATA SENT-] will be displayed if there is no caller ID (CID) number sent  
from the telephone company while ringing.  
PRIVATE CALLS  
If the caller has exercised the option to block his number from being sent,  
[PRIVATE NUMBER] and his name will alternately display on the screen when  
this information is received.  
If the caller has exercised the option to block his name from being sent,  
[PRIVATE NAME] and his telephone number will be displayed on the  
screen.  
If the caller has exercised the option to block his name and number from  
being sent, then [PRIVATE CALLER] will be displayed on the screen.  
 
21  
UNKNOWN CALLER  
When the telephone company is unable to provide information of the caller’s  
telephone number, [UNKNOWN NUMBER] and his name will alternately  
display on the screen when this information is received.  
When the telephone company is unable to provide information of the caller’s  
name, [UNKNOWN NAME] and his telephone number will be displayed on the  
screen.  
When the telephone company is unable to provide information of the caller’s  
name and number, [UNKNOWN CALLER] will be displayed on the screen.  
 
22  
TELEPHONESERVICEPROBLEMS  
If you have any problems with your telephone equipment service, determine if  
the problem is with your unit or the telephone company lines. BEFORE CALLING THE  
TELEPHONE COMPANY, be aware that they may charge you for a service call if the  
problem is caused by your telephone equipment.  
PHONEDOESNOTRING  
1. OFF/LOW/HI ringer switch is set to OFF position  
2. Line cord is disconnected at telephone outlet or at telephone end.  
3. Phone is OFF HOOK. Make certain the hookswitch is depressed when the  
handset is in the cradle.  
4. SPEAKERPHONE indicator is on. Turn off speakerphone.  
NODIALTONE  
Wire is disconnected at telephone jack or at wall jack. Test the telephone in a different  
wall jack. If it works, the first jack may be defective.  
HAVE DIALTONE BUT CANNOT DIALOUT  
Check if the PULSE/TONE switch is in the correct position.  
REDIALBUTTONDOESNOTFUNCTION  
The telephone may have been momentarily disconnected from the telephone jack.  
STATIC  
Check to see if the coiled handset cord is loose. Try a different phone in the wall jack.  
If you still get static, the problem is in the line. Call the telephone company.  
BLANKSCREEN  
Check if the adapter is connected properly  
CALLERSARENOTDISPLAYEDONTHESCREEN  
1. Verify that you have subscribed to the appropriate service (Caller ID and Call  
Waiting Caller ID) from your telephone company. If you only subscribed to the  
Caller ID service this unit will not display the call waiting caller ID information.  
2. Check if your answering machine is set to answer the call before 2 rings.  
NO CALLER INFORMATION IS DISPLAYED WHEN HEARING THE CALLWAITING  
AUDIOSOUND  
1. Verify that you have subscribed to the Call Waiting Caller ID service from your  
telephone company.  
 
23  
MESSAGE ERROR HAPPENS FREQUENTLY  
1. Caller information was not transmitted properly. Check with your telephone  
company to see if there is a problem with your phone line.  
Since our special design will always retain your stored call records, we  
encourage you to disconnect all the telephone cords and adapter; and then  
reinstall the unit step by step per this instruction manual before you ask for  
service.  
SPECIAL NOTE: The call records will not be erased when the adapter is  
disconnected. Aspecial E2PROM design allows the unit to always retain your stored  
call records after you disconnect the adapter  
INCASEOFPOWERFAILURE  
If AC Power is lost, outgoing calls can only be made using DTMF dialing on  
Line 1.  
MAINTENANCEINFORMATION  
Treat your telephone equipment with care for trouble-free performance. Avoid  
dropping the handset. Carefully place the handset on-hook after use.  
Avoid putting near heating appliances and devices that generate electrical noise  
(for example, motors and florescent lamps).  
Clean your telephone equipment with a damp cloth. Stains may be removed  
with a mild soap. Do not use liquid or aerosol detergents or cleaning agents.  
Do not expose to direct sunlight or moisture.  
Retain the original package in case you need to ship it at a later date.  
 
24  
REPAIR OF YOUR TELEPHONE  
DO NOTATTEMPT TO REPAIR THIS PRODUCT YOURSELF. Call Waiting Caller ID  
Telephones manufactured by CORTELCO must be returned to us for repair.  
You can return your telephone to CORTELCO for repair or replacement in  
accordance with our LIMITED WARRANTY.  
DATE-OF-PURCHASE CORTELCO warrants THIS PRODUCT against defects in  
material and workmanship in accordance with our LIMITED WARRANTY. If your  
telephone is returned for repair, include a copy of your sales receipt containing the  
date-of-purchase. DONOTINCLUDETHEORIGINALSALESRECEIPT.  
If date-of-purchase is not included, the factory date printed on the label on the  
bottom of your telephone will be used as the date-of-purchase. The factory date allows  
six months for distribution and sale of this product.  
If you return your telephone for repair, the warranty period is not extended. The  
original date-of-purchase continues to apply to your warranty.  
OUT-OF-WARRANTY REPAIR We will repair this product for a nominal fee after the  
LIMITED WARRANTY has expired if you send it to us in a complete and undamaged  
condition. The repaired Call Waiting ID will be shipped to you C.O.D., freight collect.  
RETURN-FOR-REPAIR PACKAGING If you are returning a unit to us for repair, package  
it carefully, preferably in the original carton. Be sure to include your return address, a  
copy of the sales receipt showing date-of-purchase, and a note describing the problem  
you have with your Call Waiting Caller ID Telephone. Shipping must be prepaid. If the  
telephone is in warranty, it will be repaired or replaced, at our option, at no cost to you,  
and it will be returned shipping prepaid.  
Ship your Call Waiting Caller ID (shipping prepaid) to:  
CORTELCO  
REPAIRCENTER  
1703 SAWYER ROAD  
CORINTH, MS38834  
 
25  
THE FCC WANTS YOU TO KNOW  
Part 68 is a Federal regulation which requires equipment to be tested and registered  
with the FCC prior to its connection to the network. This equipment complies with Part  
68 of FCC rules. On the bottom of the telephone is a label that contains, among other  
information, the FCC Registration Number and the Ringer Equivalence Number (REN) for  
this equipment. You must, upon request, provide this information to your telephone  
company.  
The Ringer Equivalence Number, which is used to determine the number of devices  
you may connect to your phone line, indicates the amount of power that your telephone  
draws from the telephone company line during ringing. If you have more than one  
telephone (or other terminal device) connected to the telephone company line, you  
should total the ringer equivalence numbers (REN s), and be sure that the total is not  
more than five. Your telephones may not ring if the total is more than five.Also, in some  
rural locations, your telephone may not ring if the REN total is more than three.  
RESTRICTIONS You must not connect your telephone to coin-operated lines or party  
lines.  
INSTALLATION This model telephone must be connected to the telephone company  
lines through a modular jack. The required USOC for the modular jack is RJ11C for desk  
mounting and RJ11W for wall mounting. The USOC number is printed on the label on the  
bottom of your telephone.  
HEARING-AID COMPATIBILITY The handset on your telephone will work with mag-  
netically-coupled hearing aids. You can use a hearing aid equipped with a T (Telephone)  
switch.  
IN CASE OF TROUBLE If your telephone should cause problems on the telephone line,  
the telephone company can temporarily disconnect your service. The telephone com-  
pany must then notify and allow you to correct the problem.  
The telephone company may from time to time change its lines or equipment. They must  
notify you if planned changes will affect your telephone service, to allow you to take  
steps to prevent interruptions.  
Part 15 regulates the electromagnetic energy emitted by equipment to minimize interfer-  
ence to radio, television, and other wirless devices. This telephone complies with Part  
15 of the FCC Rules. In the unlikely event that interference occurs, move the telephone  
and/or radio, television, etc. to increase the separation distance.  
 
26  
LIMITEDWARRANTY  
If this product was purchased by you new in the U.S. or Puerto Rico,  
CORTELCO warrants it against defects in material and workmanship for a  
period of one (1) year from the date of original purchase. This warranty is in  
lieu of all other express warranties. During the warranty period, CORTELCO  
agrees to repair or, at its option, replace the defective product, or any part of  
it without charge for parts or labor. This is your exclusive remedy. This war-  
ranty does not cover damage resulting from accident, misuse, abuse, im-  
proper installation or operation, lack of reasonable care, the affixing of any  
attachment not provided by CORTELCO with the product and loss of parts.  
The warranty is voided in the event any unauthorized person alters or repairs  
the unit.  
Telephone companies use different types of equipment and offer various  
types of services to customers. CORTELCO does not warrant that this  
product is compatible with the type of equipment of any particular  
phone company or the services provided by it.  
CORTELCO DISCLAIMSANYIMPLIED WARRANTY, INCLUDINGTHE WAR-  
RANTY OF MERCHANTABILITYANDTHE WARRANTYOF FITNESS FORA  
PARTICULARPURPOSE,ASOFTHEDATEONEYEARFROMTHEORIGINAL  
PURCHASEOFTHEPRODUCT.CORTELCOASSUMESNORESPONSIBILITY  
FORANYSPECIAL, INCIDENTALORCONSEQUENTIALDAMAGES.  
THIS WARRANTY GIVES YOU SPECIFIC LEGALRIGHTS,AND YOU MAY  
HAVEOTHERRIGHTSWHICHVARYFROMSTATETOSTATE. SOMESTATES  
DONOTALLOWTHEEXCLUSIONORLIMITATIONOFSPECIAL, INCIDENTAL  
OR CONSEQUENTIALDAMAGES OR LIMITATIONS ON HOW LONGAN IM-  
PLIED WARRANTYLASTS, SOTHEABOVE EXCLUSIONAND LIMITATION  
MAY NOTAPPLYTO YOU.  
If failure occurs and your Call Waiting ID is in warranty, service shall be  
provided by returning it to CORTELCO - Repair Center, 1703 Sawyer  
Road, Corinth, Mississippi 38834, shipping prepaid. The product will  
be repaired or replaced if examination by us determines the product to be  
defective. Call Waiting IDs received damaged as a result of shipping will  
require you to file a claim with the carrier.  
2220  
COLLEAGUE  
Rev.01  
 

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